Account Verification

What is KYC Account Verification?

Account verification (a KYC check) is necessary for:What is KYC Account Verification?

• cryptocurrency withdrawals in excess of 2 BTC or 30 ETH,
• fiat depostis and withdrawals by bank transfer (for any amount),
• purchase of PLN°, EUR°, and USD° stablecoins via GoCash,
• token trading on some markets (in rare cases, only if required by the issuer).

As regulations are constantly changing, cryptocurrency companies are required to follow so-called financial security measures and investigate the source of funds. 

In the case of exchanges through bank transfers, we can ask for statements about the legality of the origin of the funds (along with relevant documents).

This is the so-called Proof of Funds process – in accordance with relevant AML and counter-terrorist financing regulations.

Details and instructions for completing the statement will be sent in an email to the address associated with your Kanga account.

For the purpose of account verification, Kanga Exchange requires that you provide scans or photographs of a state-issued identification document,a recent proof of residence document, ID number and PEP status. Screen captures will not be accepted.

Please note that a proof of residence document is required even if the address of residence is shown on the ID document.

The files must be in JPG or PNG format. Maximum accepted file size is 3 MB.

Identification document requirements

• Acceptable forms of identification include: a state-issued ID card (both sides) or passport (photo page).
• The document must be valid (i.e. not expired or canceled).
• The document must show the user’s name in the Latin alphabet in Polish or English languages (certified translation).
• All data on the document must be visible and legible. No parts of the document can be covered or obscured.
• All edges of the document must be visible.
• The image files cannot be altered in any way.

Document requirements for proof of residence address

As proof of address of residence can be used:

• utility bill (electricity, gas, water, etc.),
• telephone, internet or television bill,
• electronic transfer confirmation,
• a life or health insurance bill,
• a certificate of residence issued by a city or municipal office,
• rental agreement,
• other (e.g., a named invoice for online purchases with a visible address of residence).

A proof of residence address document is required even if the address is visible on the identity document.

Such a document must contain the name of the user and the full address with the name of the issuer while the date of issuance must not exceed the last 6 months.

We accept only documents issued in the Latin alphabet. Screenshots are accepted if the document is visible in full.

For detailed information about the scope and purpose of data processing please refer to our Privacy Policy.

How to verify your account on Kanga Exchange?

To start the account verification process, follow these steps:

1. Log in and go to your account by clicking My account in the top right corner.
2. Click the Verification tab.
3. Click the Get Started button.
4. Follow the instructions.
5. Once all the details are provided, click the ‘Finish’ button. Your documents will be sent to Customer Support and will be verified as soon as possible. In specific cases (e.g. when the documents are illegible, the personal data is incorrect) the process of verification may take up to 3 business days.

You will be notified of the result of the verification process by e-mail. Should the KYC check fail (e.g. because of missing or invalid documents), you will be asked to correct the problem(s) and resubmit.